There are multiple reasons as to why you may not have received your order confirmation:
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
If you wish to cancel your order please contact our Customer Service team as soon as possible.
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: firstname.lastname@example.org
Contact form - https://viaota.com/contact
Tel.: +1 (205) 782-8611