Viaota is a global 4G/LTE internet service provider. It fulfills both professional demands and keeps you connected in more than 135 different countries across the globe. You won’t have to worry about border crossings and frequently changing local networks because Viaota automatically connects to the strongest, most viable provider at no extra expense to you.

Viaota helps you stay connected to more than 350 networks in 135+ different countries. It covers the majority of countries in each continent + Oceania. Here is the full list of countries in which you can use Viaota service: https://viaota.com/viaota/coverage

Top-notch data security is something that Viaota takes great satisfaction in offering to its clients. Using a virtual private mobile network, we shield your devices from unlawful access.

You can anticipate an upload speed of up to 500 Mbps and a download speed of up to 1000 Mbps, depending on the local providers of the area you are in. Viaota automatically selects the most viable, strongest local 4G/LTE network.

You can top up your data with Viaota self service.

To access it for the first time, please go to https://my.viaota.com/register and enter your Viaota SIM card number, which you can find on your Viaota SIM card. Create a new password and click “Register”.

If you are already registered, go to https://my.viaota.com/login and sign in.

Once in the self service you can select and order one of the Viaota monthly plans.

We can help you to top up your data. Please contact us at support@viaota.com and let us know your Viaota order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

None. Because Viaota is a wholly prepaid network, you can stop worrying about roaming charges, various regional network plans, and other extra costs. At Viaota, we believe in seamless connectivity.

The main advantages of utilizing Viaota are stability, security, and simplicity. Staying connected anywhere, at any time has never been that easy.

You can connect Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Ryoko can connect to up to 10 devices at once.

Ryoko works in 137 countries. Here is the full list of countries in which you can use Ryoko device:

Anguilla	Antigua And Barbuda	Argentina	Armenia	Aruba	Australia
Austria	Azerbaijan	Bahamas	Bahrain	Barbados	Bolivia
Belize	Bermuda	Bolivia	Bosnia And Herzegovina	Brazil	Virgin Islands, British
Bulgaria	Cambodia	Canada	Cape Verde	Cayman Islands	Chile
China	Colombia	Congo, Democratic Republic	Costa Rica	Croatia	Cyprus
Czech Republic	Denmark	Dominica	Dominican Republic	Ecuador	Egypt
El Salvador	Estonia	Faroe Islands	Finland	France	Gambia
Georgia	Germany	Gibraltar	Greece	Greenland	Grenada
Guatemala	French Guiana	Guyana	Haiti	Honduras	Hong Kong
Hungary	Iceland	India	Indonesia	Iraq	Ireland
Israel	Italy	Jamaica	Japan	Jordan	Kazakhstan
South Korea	Kosovo	Kuwait	Kyrgyzstan	Latvia	Lebanon
Liechtenstein	Lithuania	Luxembourg	Macao	Macedonia	Malaysia
Malta	Mauritius	Mexico	Moldova	Monaco	Montenegro
Montserrat	Morocco	Myanmar	Nepal	Netherlands	Netherlands Antilles
New Zealand	Nicaragua	Norway	Oman	Pakistan	Palestinian Territory, Occupied
Panama	Paraguay	Peru	Philippines	Poland	Portugal
Puerto Rico	Qatar	Romania	San Marino	Saudi Arabia	Serbia
Seychelles	Singapore	Slovakia	Slovenia	Suriname	South Africa
Spain	Sri Lanka	Saint Kitts And Nevis	Saint Lucia	Saint Vincent And Grenadines	Sweden
Switzerland	Taiwan	Tajikistan	Tanzania	Thailand	Tunisia
Turkey	Turks And Caicos Islands	Ukraine	United Arab Emirates	United Kingdom	United States
Uruguay	Uzbekistan	Holy See (Vatican City State)	Venezuela	Vietnam

• Insert the pre-paid SIM card provided in the package into your Ryoko 4G device;
• The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
• Turn on the Ryoko 4G hotspot by using the power button (press and hold);
• Connect Ryoko 4G hotspot to your smartphone or other device EITHER BY:
• pressing WPS button twice and scanning a QR code which appears on Ryoko screen with your smartphone OR
• connecting your smartphone or other device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your Ryoko screen (to see SSID and the password press the WPS button once).

That’s it, you are now connected to Ryoko portable WiFi hotspot!

If you wish to see a more detailed guide, please download the user manual below:

Download the user manual

You can top up your data with Viaota self service.

To access it for the first time, please go to https://my.viaota.com/register and enter your Viaota SIM card number, which you can find on your Viaota SIM card. Create a new password and click “Register”.

If you are already registered, go to https://my.viaota.com/login and sign in.

Once in the self service you can select and order one of the Viaota monthly plans.

Your Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.

Alternatively, you can always check your current SSID and password by turning on your Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your Ryoko screen.

• Log into the Viaota Self Service (look above to see the detailed instruction on how to do it).
• Go to “Profile”. Update your password there.
• For extra security you can also add two factor authentication!

If the Ryoko device is on, and the internet is not working, please proceed with the following instructions:

• Restart your device.
• Check if you are not in a "no-signal" area.
• Manually change the local network.

Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available.

Yes, you can insert any SIM card and use it with your Ryoko device.

There are multiple reasons as to why you may not have received your order confirmation:

• It is possible that you have entered your email address incorrectly.
• Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
• The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

If you wish to cancel your order please contact our Customer Service team as soon as possible.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@viaota.com

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term.

If you wish to return a defective item please contact our customer support by filling an online contact form at https://viaota.com/viaota/contact. When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.

Warranty does not include any defects of your device, in which you were using Viaota’s Card.

If you are unhappy with your purchase you have the right to return it within 30 days from the delivery date. However, please be noted that you will receive a full refund only if you inform us about the returning Goods and send them to us within the first 14 days after receiving your ordered Goods. If you decide to return and send us back your Goods after the 14 days term is passed, but not later than within 30 days from the day when you received your Goods, additional fees may be applied.

To exercise the right to withdraw and return your purchased Goods, You must contact our customer support team by filling an online contact form at https://viaota.com/viaota/contact. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.

For more information please visit https://viaota.com/viaota/terms

We will give a refund for the returned product within 14 days from receiving the product at our return address. A refund might take up to 5 days to reach your bank account after it's made.